Shipping & FAQ

"How long will it take for my order to arrive?"

Orders are processed and ready for shipping within 2-5 business days. Delivery times may take up to 1-3 weeks (business days) from date of purchase until your order ships worldwide unless stated in the product description. Sometimes we have special sales with priority shipping; 3-8 days shipping. Shipping times can be found in the product description of all products and shipping times may sometimes vary by product.

“How does shipping work?”

Epichefs works with the highest quality ingredients and manufacturers to bring you the best prices and the most wonderfully innovative products. This means your order is shipped from anywhere in the world.

Because we ship directly from our partners and most of our products are in high demand, it may take 1-3 weeks (business days) for your items to arrive. If you purchase different products, it is possible to receive more than one package.

Please don't worry if it doesn't appear immediately. We also provide tracking numbers with each number.

24/7/365 ticket and e-mail support is easily offered to you. We are always just an email away and offer very fast response times. If you need help please contact us, we are here for you.

"How can I return an item?"

See our Return Policy. If you need further assistance, please send us an email at

“How long will it take for you to reply to my message?”

We strive to maintain one of the fastest response times on the web. So far we've consistently managed to achieve best results and respond to questions within 1-3 hours, but we can't always be perfect, so please allow up to 24 hours -- especially on weekends or holidays. We guarantee great customer support!